Description

About the Company:

Datadog (NASDAQ: DDOG) is a global SaaS company known for its combination of growth and profitability. It empowers businesses in the cloud era by providing visibility across the entire technology stack. With a focus on digital transformation, Datadog is trusted by organizations of all sizes and sectors. The company promotes innovation, inclusion, and continuous professional development.

About the Role:

As a Technical Support Engineer 2, you will be part of Datadog's Technical Solutions team, acting as a product expert. Your role will involve supporting Datadog’s global customer base by resolving technical issues, conducting demos, and providing insights that contribute to the continuous improvement of the product.

Key Responsibilities:

• Respond to customer inquiries via ticketing systems, chat, and screenshare
• Troubleshoot and replicate technical issues across 600+ integrations
• Lead product demos after completing internal demo certification
• Offer customer feedback to internal product teams
• Specialize in one or more product areas through focused training
• Maintain a hybrid work schedule from a Datadog office (3-5 days per week)

Work Culture:

Datadog fosters a collaborative office environment that blends creativity and teamwork. The company follows a hybrid model to support work-life harmony.

Who You Are:

• Have 2+ years of experience in SaaS technical support
• Familiar with tools like Zendesk, Jira, and Confluence
• Technically inclined with basic Linux knowledge and some programming background
• Self-driven, detail-oriented, and eager to learn
• Effective in both written and verbal communication
• Able to work rotating shifts, including weekends
• Passionate about solving customer problems and delivering value

Key Technology Skills:

Zendesk, Jira, Confluence, Linux, Troubleshooting, Programming, SaaS support, Customer communication

Requirements:

• Minimum 2 years of technical support experience in a SaaS company
• Familiarity with customer service and issue tracking tools
• Basic programming and Linux knowledge
• Strong problem-solving and communication skills
• Willingness to work a rotating schedule including weekends
• Eagerness to continuously learn and specialize in Datadog products

Benefits and Growth:

• Comprehensive onboarding experience
• Generous global benefits
• Buddy and mentorship programs for internal networking
• New hire stock equity (RSUs) and employee stock purchase plans (ESPP)
• Ongoing product and career development training
• Inclusion-focused company culture with access to community groups and talks

Note: Benefits may vary based on location and employment type.

Equal Opportunity Employer:

Datadog is committed to providing equal employment opportunities regardless of race, religion, gender identity, disability, or veteran status. Applications are also considered from qualified candidates with criminal histories, consistent with legal requirements.

Privacy Notice:

All application data is handled per Datadog’s Applicant and Candidate Privacy Notice.